Account Management

Go to Me > Settings > Account Management > Delete Account, then follow the on-screen instructions to complete verification and deletion. After your account is deleted, related account data and some benefits may not be recoverable. Please review the prompts carefully before proceeding.

On the sign-in page, tap Forgot Password and follow the on-screen instructions to reset your password using the phone number linked to your account or another available verification method.

To protect your account and membership benefits, some features may be temporarily restricted if the system detects frequent sign-ins on multiple devices, unusual activity, or other situations that may affect account security. If you believe your account has been restricted by mistake, please send us a screenshot of the issue through Me > Settings > Feedback, and we will look into it further.