Some AI features require significant server resources to process images and videos. To ensure service stability and a consistent user experience, usage quotas apply to certain AI features. Members receive higher usage quotas than non-members. Please refer to the feature page for the current quota available.
You can check your remaining AI usage quota in either of the following ways: 1. Go to Home > Me > Membership > Benefits Comparison to view your remaining usage count. 2. Enter Customer Support from the Membership homepage or the Me page, then select a question related to Membership AI Benefits. You will be redirected to view your remaining AI benefits quota.
Image Quality Restoration is an AI feature with a usage quota. Members receive a higher quota than non-members. Once your quota for the current period has been used up, you can use Meitu Beans to purchase additional uses if needed.
Meitu Beans are virtual credits used in the Meitu app. They can be used for certain AI features or to purchase additional uses after your free or membership usage quota has been used up. Please refer to the feature page for the number of Meitu Beans required.
Meitu Beans are currently linked to the original device. If you cannot find your existing Meitu Beans after changing phones, please submit feedback from your new phone through Me > Settings > Feedback. We will help verify the issue and assist with transferring your Meitu Beans.
Some AI features have separate usage quotas or are not included as standard VIP benefits. The app may prompt you to use Meitu Beans after your membership quota has been used up or when you use an AI feature that requires an additional payment. Please refer to the feature page for the applicable benefits and the number of Meitu Beans required.
Meitu Beans can primarily be used for AI Photo Editing and certain AI features that require an additional payment or exceed the free or membership usage quota. The number of Meitu Beans required and the scope of use may vary by feature. Please refer to the information displayed on each feature page.
AI recognition may be affected by factors such as image clarity, the person’s angle, lighting, or network conditions. We recommend trying again with a clear, well-lit front-facing photo, or switching to a different network. If AI still cannot recognize your photo, please submit a screenshot of the issue through Me > Settings > Feedback. We will assist with further investigation.
Go to the AI Portraits page and select Purchase History to view your previously purchased and generated AI Portraits. If your order has been paid for but you still cannot find the generated results, please provide a screenshot and proof of purchase that includes the order number. We will help verify the issue.
